Privacy Policy

1. Introduction

1.1 Macks Lifesciences ("Company," "we," "us," or "our") is committed to protecting the privacy of individuals who interact with mackslifesciences.com and our related scientific research services, software products, AI-enabled tools, educational resources, data analytics solutions, research collaboration platforms, and related digital services (collectively, the "Services").

1.2 This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with the Services. It should be read together with our Terms of Use.

1.3 By using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information Collected

We may collect the following categories of information:

2.1 Personal Information

Information that identifies or is reasonably capable of identifying an individual, such as name, email address, postal address, phone number, professional affiliation, account credentials, and payment or billing information (where applicable).

2.2 Technical Information

Information relating to your interaction with the Services, such as IP address, browser type, operating system, referring URLs, and general usage patterns.

2.3 Device Information

Information about the device used to access the Services, including device identifiers, device type, and device settings.

2.4 Cookies

Information collected through cookies and similar tracking technologies.

2.5 Analytics

Aggregated or de-identified usage statistics collected through analytics tools to help us understand engagement with the Services.

2.6 Server Logs

Automatically generated logs recording access times, pages viewed, and other diagnostic data related to the operation of the Services.

2.7 Communications

Records of correspondence when you contact us, including support requests, inquiries, and feedback submitted through the Services.

2.8 Research Data

Where users submit data, datasets, or materials in connection with research, collaboration, or platform features, such research-related data may be collected and processed solely for the purposes described in this Policy and any applicable service-specific terms.

3. Purpose of Processing

We process the information described above for the following purposes:

• To provide, operate, and maintain the Services;
• To create and manage user accounts;
• To communicate with users regarding the Services, including support and administrative communications;
• To improve, personalize, and develop the Services;
• To ensure the security and integrity of the Services;
• To comply with applicable legal, regulatory, and contractual obligations;
• To detect, investigate, and prevent fraudulent or unauthorized activity;
• To conduct analytics and understand usage trends.

4. Legal Basis of Processing

Where applicable law requires a legal basis for processing personal information (such as under the GDPR), we rely on one or more of the following:

• Consent, where you have provided clear, informed consent for a specific processing purpose;
• Contractual necessity, where processing is necessary to perform our obligations under a contract with you;
• Legal obligation, where processing is required to comply with applicable law;
• Legitimate interests, where processing is necessary for our legitimate business interests, provided such interests are not overridden by your rights and freedoms.

Where India's Digital Personal Data Protection Act, 2023 ("DPDP Act") or other applicable data protection law applies, personal data will be processed on the basis of consent or other legally recognized grounds under that law.

5. Data Sharing

5.1 We do not sell personal information.

5.2 We may share information with:

• Service providers who perform functions on our behalf, subject to confidentiality obligations;
• Professional advisors, including legal, accounting, and financial advisors, as necessary;
• Regulatory or governmental authorities, where required by applicable law or legal process;
• Successors, in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards;
• Other parties, with your explicit consent.

6. International Transfers

6.1 Your information may be transferred to, stored, and processed in countries other than your country of residence, which may have different data protection laws.

6.2 Where such transfers occur, we will implement appropriate safeguards as required under applicable law, such as standard contractual clauses, adequacy determinations, or equivalent mechanisms.

7. Third-Party Service Providers

7.1 We may engage third-party service providers to support the operation of the Services, such as hosting, analytics, communications, and payment processing providers.

7.2 Such providers are contractually obligated to process personal information only as instructed by us and in accordance with applicable data protection laws.

8. Security Measures

8.1 We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

8.2 No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to or from the Services.

9. Data Retention

9.1 We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

9.2 Retention periods are determined based on factors such as the nature of the information, the purpose of processing, and applicable legal, regulatory, or contractual requirements.

10. User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Right to access, to request confirmation of and access to personal information we hold about you;
• Right to rectification, to request correction of inaccurate or incomplete information;
• Right to erasure, to request deletion of personal information, subject to certain exceptions;
• Right to restrict processing, to request limitation of how we process your information;
• Right to data portability, to request a copy of your information in a structured, machine-readable format;
• Right to object, to object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent, where processing is based on consent, to withdraw such consent at any time;
• Right to grievance redressal, to lodge a complaint with the Company or, where applicable, with a competent supervisory or regulatory authority.

To exercise any of these rights, please contact us at hello@mackslifesciences.com. We may need to verify your identity before fulfilling a request.

11. Children's Privacy

11.1 The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from children.

11.2 If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information promptly.

12. Cookies Policy

12.1 The Services use cookies and similar tracking technologies to operate, secure, and improve the Services, and to analyze usage patterns.

13. Data Breach Response

13.1 In the event of a data breach involving personal information that poses a risk to affected individuals, we will take reasonable steps to investigate, contain, and remediate the breach.

13.2 Where required by applicable law, we will notify affected individuals and/or relevant regulatory authorities within the timeframes prescribed by law.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Macks Lifesciences
Email: hello@mackslifesciences.com
Website: mackslifesciences.com

15. Changes to Privacy Policy

15.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

15.2 Material changes will be notified through the Services or by other reasonable means, and the effective date at the top of this Policy will be updated accordingly.

15.3 Continued use of the Services after such changes constitutes acceptance of the revised Privacy Policy.

16. Privacy Principles

This Policy is designed with reference to generally accepted privacy principles, including:

• Lawfulness, fairness, and transparency in processing;
• Purpose limitation, collecting information only for specified, explicit, and legitimate purposes;
• Data minimization, limiting collection to what is necessary for the stated purposes;
• Accuracy, taking reasonable steps to keep information accurate and up to date;
• Storage limitation, retaining information only as long as necessary;
• Integrity and confidentiality, safeguarding information through appropriate security measures;
• Accountability, maintaining internal practices to demonstrate compliance with applicable data protection principles.