Macks Lifesciences

OPEN POSITION

Automation Service Engineer

Science · Remote · Full-time

Join a team of brilliant, passionate innovators determined to transform healthcare/life sciences. At Macks Life Science, we're building a category-defining company at the intersection of computational biology and applied research, where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics/research tools accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today.

If you're driven by purpose, energized by innovation, and ready to help shape the future of applied life sciences at scale, this is where you belong.

We are seeking an Automation Service Engineer I/II to provide service support to the research and development team and to be responsible for troubleshooting, maintenance, and remote coordination of laboratory equipment and automated workflows. This position requires a candidate strong in root cause analysis, application support, and process troubleshooting commonly used in Next Generation Sequencing. The role requires a detail-oriented candidate with experience in a regulated environment, exceptional documentation (GDP) abilities, and strong written and verbal communication skills. This is a remote position.

Shift Schedule : Monday to Saturday

REQUIREMENTS

  • —BS degree in a scientific discipline.
  • —4+ years of experience in operating and troubleshooting laboratory equipment, preferably high-throughput molecular biology equipment, especially liquid handlers.
  • —Strong customer-focused service experience.
  • —Ability to engage in constructive dialogue, challenge concerns, and maintain transparency.
  • —Proficiency in problem-solving with limited direction and making confident decisions.
  • —Attention to detail and accuracy.
  • —Solid understanding of statistical analyses relevant to automated lab processes.
  • —Strong multi-tasking ability with a focus on prioritization.
  • —Experience in troubleshooting complex scripts is an added advantage
  • —Experience working in a CLIA or similar regulated environment is preferred.
  • —Ability to work effectively in a distributed/remote team and build strong relationships.
  • —Self-motivated with a high level of initiative.
  • —Drive for continual improvement.

BENEFITS

  • —A remote-first work environment that gives you the flexibility to do your best work from wherever you are.
  • —Work alongside brilliant, kind, passionate, and dedicated colleagues in a collaborative environment united by a shared global vision.
  • —An open and transparent culture with regular team check-ins, knowledge-sharing sessions, and company-wide town halls.
  • —The opportunity to contribute to cutting-edge research and technologies that advance scientific discovery and improve patient outcomes.
  • —Opportunities for continuous learning, professional growth, and increased ownership as the company scales.
  • —Competitive compensation, with performance-based growth opportunities and equity participation based on role, experience, and company stage.